SHIPPING & RETURNS

Shipping Policy

At Titan Playsets we handle all the shipping within the Hampton Roads area. If you are out of the area, drop an email and we'll see if we can't work something out with you. During our consultation we'll walk you through the design, delivery, and installation process in order to ensure the entire experience is as expedient and stress-free for you as possible. 

Return & Warranty Policy

We take great pride in the quality and durability of our products. Our warranty provides confidence and demonstrates our commitment to providing quality residential playground products. Therefore, we have a 10 year warranty for workmanship and materials on the structural wood components and brackets. We offer a one year warranty for all other components (e.g., swings, plastics, tarps, rope ladder, etc.).

If you are not satisfied with your set, simply contact us within 30 days to discuss an exchange or refund.  You will need to arrange for the return of product to our facility at your cost. Upon receipt of the merchandise, we will issue a refund to your account for the price of the product less a 15% restocking fee. Please allow up to 30 days for credit transaction to process.